Act fast, PM tells bureaucrats

pmIn a stern warning to bureaucrats, Prime Minister Narendra Modi said that within a month, they need to prove that public complaints about poor services should be addressed and resolved. Else, I may have to act tough, he said. He added that all cases must be closed within 60 days of the complaint being registered.

He issued this message at the bi-weekly review meeting of PRAGATI – an acronym for a web-based platform that collects complaints, and then tracks their progress through government departments.

Mr Modi stressed that efficient handling of complaints is a key component of his “minimum government, maximum governance” focus.

The PM called for a comprehensive district-wise check across the country to check on how many citizen-centric services are electronically offered.

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