In a stern warning to bureaucrats, Prime Minister Narendra Modi said that within a month, they need to prove that public complaints about poor services should be addressed and resolved. Else, I may have to act tough, he said. He added that all cases must be closed within 60 days of the complaint being registered.
He issued this message at the bi-weekly review meeting of PRAGATI – an acronym for a web-based platform that collects complaints, and then tracks their progress through government departments.
Mr Modi stressed that efficient handling of complaints is a key component of his “minimum government, maximum governance” focus.
The PM called for a comprehensive district-wise check across the country to check on how many citizen-centric services are electronically offered.