Complaint thro’ mobile app

appUnion Minister of State for Personnel and Public Grievances Jitendra Singh launched the Mobile Application for Centralized Public Grievances Redress & Monitoring System (CPGRAMS) portal in Delhi today to provide M-access to citizens through mobile phones. A Quick Response (QR) code has been provided on the pg-portal which can be scanned on to the smart phone after which grievances can be sent from
the smart phone directly to CPGRAMS. Singh said the goal is that the administration should be citizen centric and hoped public will make use of the mobile app since the mobile phone has emerged as the easiest way to communicate. Grievances received on this platform are redressed by the Ministry/Department/State concerned. People can also
track the status of the redress of their grievance. The DARPG is also carrying out analysis of the grievances and a systematic response is being worked out on how best to address the grievances.

Medaram Jathara

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