The Consumer Commission or National Consumer Disputes Redressal Commission (NCDRC) on Thursday has asked the Indian Railways to pay Rs 25,000 to a man for not informing him about cancellation of a train. The Commission has termed it as “deficiency in service”.
The NCDRC has been ordered to pay the Rs 25,000 to a Delhi resident Manoj Kumar who had booked his ticket for journey in February last year but after reaching the station; he came to know that the train had been cancelled for the last few months.
Railways later filed a revision petition which was dismissed by the NCDRC on Thursday and upheld the district forum’s order.
“The least expected from the railway was to intimate the respondent/complainant about cancellation of running of train on February 13, 2013 in order to save him from unnecessary trouble to visit the railway station to board the train which was cancelled.
This is gross deficiency in service on the part of the petitioner/opposite party (Northern Railway). Therefore, we do not find any fault with the orders of the foras below in allowing the complaint and awarding the compensation,” the NCDRC said.